Monsieur Marcel SMS Privacy Policy & Terms and Conditions

Effective Date: March 1, 2025

At Monsieur Marcel, we value your privacy and are committed to keeping you informed about how we use your personal information when providing SMS notifications. These terms also outline the rules for participating in our SMS notifications related to orders and customer care.

SMS Privacy Policy

1. Personal Information Collected

We may collect personal information, including your phone number, when you:

  • Place an order directly with us (in-store or online)
  • Place an order through a third-party partner, such as Mercato, who provides us with your contact information to fulfill your order
  • Contact us for customer service assistance and provide your phone number for follow-up

The information we collect may include:

  • Your phone number
  • Your name (if provided)
  • Information related to your order, delivery, or inquiry

2. How Personal Information is Used

We use your phone number and related information to:

  • Provide order updates, such as confirmations, shipping, and delivery notifications
  • Communicate directly with you for customer care and support
  • Send important service-related notices (for example, delivery issues or product availability)

3. Sharing of Personal Information

We do not sell, rent, or share your phone number or personal information with third parties for marketing purposes.

We may share your information with trusted service providers who assist us in delivering SMS messages (for example, our SMS service platform), but only to the extent necessary to provide these services and in compliance with applicable laws.

4. SMS Consent

  • Your SMS consent is used exclusively for order updates and customer care messages.
  • SMS consent is never shared with third parties for marketing purposes.
  • If you receive SMS messages from us, it is because you placed an order with us directly or through a partner (such as Mercato) and provided your phone number for order-related communication.

You may opt out at any time by replying STOP to any message we send.

Terms & Conditions

1. Types of Messages You May Receive

By providing your phone number and opting into SMS notifications, you agree to receive text messages related to:

  • Order confirmations
  • Shipping and delivery updates
  • Customer care responses and follow-ups
  • Important service-related information (e.g., delivery delays, order adjustments)

Monsieur Marcel does not send promotional or marketing messages via SMS.

2. Messaging Frequency

Message frequency may vary based on your orders and interactions with our customer care team.

3. Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details.

4. How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive one final confirmation message to confirm your opt-out status, and no further messages will be sent.

5. How to Get Help

If you need help with our SMS service, you can reply HELP to any message you receive, or contact us at:

Email: help@mrmarcel.com

6. Changes to These Terms

Monsieur Marcel may update this Privacy Policy & Terms and Conditions from time to time to reflect changes in our business practices, technology, or applicable law. Updates will be posted on this page.

Contact Us

If you have any questions about this combined Privacy Policy & Terms and Conditions, please contact us at: help@mrmarcel.com