Privacy policy

Monsieur Marcel Privacy Policy

Last Updated: November 5, 2025

This Privacy Policy describes how Monsieur Marcel Gourmet Market (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mrmarcel.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refers to you as a user of the Services, whether a customer, visitor, or other individual whose information we have collected.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updated versions will be posted on the Site, with the revised “Last Updated” date.

2. How We Collect and Use Your Personal Information

A. Information Collected Directly from You

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing/shipping address, email, phone number, and payment confirmation.
  • Account information: Username, password, security questions.
  • Customer support communications: Any information you provide via email, chat, or phone.

B. Information Collected About Your Usage

  • How you access and use the Site
  • Device and browser information
  • Network connection details and IP address

C. Information Obtained from Third Parties

  • Vendors and service providers (e.g., Shopify, payment processors)
  • Third-party tracking technologies (pixels, web beacons, cookies)

3. How We Use Your Personal Information

We use your information for the following purposes:

A. Providing Products and Services

  • Processing payments
  • Fulfilling orders and arranging shipping
  • Sending order updates, returns, and exchanges notifications
  • Managing your account

B. SMS Communications

If you provide a phone number, we may send SMS messages regarding:

  • Order confirmations
  • Shipping and delivery updates
  • Customer service follow-ups
  • Important service notifications (e.g., delivery delays, order adjustments)

Information Collected:

  • Phone number
  • Name (if provided)
  • Order or delivery details

Sharing: We do not sell, rent, or share your phone number for marketing purposes. Trusted service providers may access your number solely to deliver SMS services.

Consent & Opt-Out: SMS messages are only for order updates and customer care. Reply STOP at any time to opt out; a single confirmation message may be sent after opting out. Reply HELP or contact help@mrmarcel.com for support.

Message Frequency & Charges: Frequency varies by order and customer support interactions. Standard carrier message/data rates may apply.

C. Marketing and Advertising

  • Sending promotional emails, texts, or postal mail (if consented)
  • Showing ads for products on our Site or third-party websites

EEA Residents: Legal basis for marketing is legitimate interest or consent per GDPR (Art. 6(1)(f)).

D. Security and Fraud Prevention

  • Detecting, investigating, or acting on fraudulent or malicious activity

GDPR legal basis: legitimate interest (Art. 6(1)(f))

E. Service Communication and Improvement

  • Customer support and service improvement

GDPR legal basis: legitimate interest (Art. 6(1)(f))

4. Cookies

Cookies help improve the Site, analytics, and advertising. Shopify-related cookies are detailed at Shopify Legal – Cookies. You can adjust your browser settings to block or remove cookies, but this may affect Site functionality. The Site also recognizes Global Privacy Control (GPC) signals.

5. Disclosure of Personal Information

  • With vendors and service providers for Services delivery (IT, payment processing, fulfillment, support)
  • With business or marketing partners
  • With consent (e.g., social media integrations)
  • Within our corporate group
  • In connection with legal or business transactions

Sensitive personal information will not be shared or used to infer characteristics without consent.

6. Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Information shared on social networks may be publicly viewable.

7. California Privacy Rights (CCPA/CPRA)

California residents may request:

  • Disclosure of personal information collected or shared
  • Deletion of personal information
  • Opt-out of sale or sharing of personal information

Submit requests via our “Do Not Sell My Personal Information” link in the footer or email help@mrmarcel.com. We retain records of these requests for at least 24 months.

8. Contact

Questions about this Privacy Policy or exercising privacy rights can be sent to:

Email: help@mrmarcel.com
Address: 6333 W 3rd St, Suite 150, Los Angeles, CA 90036, USA

For all purposes under applicable data protection laws, we are the data controller of your personal information.